Frequently Asked Questions
Your guide to shopping luxury fashion at Black Diamond
What is the standard shipping timeframe?
We offer premium express shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-12 business days depending on your location.
What is your return policy for luxury apparel?
Black Diamond accepts returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all security tags and designer packaging intact.
How do I ensure I select the correct size?
Each product page features a detailed 'Size & Fit' guide tailored to that specific garment. We provide measurements in both inches and centimeters to help you find your perfect fit.
Are the materials used in your collections sustainable?
We are committed to ethical luxury. Many of our pieces are crafted from organic cotton, recycled fibers, and responsibly sourced leathers as part of our ongoing sustainability initiative.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Affirm for eligible customers.
Can I track my order once it has been placed?
Yes. Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment's progress in real-time.